Enterprise Infrastructure Services (EIS)

services

Enterprise Infrastructure Services (EIS)

Offers comprehensive Enterprise Infrastructure Services (EIS) designed to ensure the seamless operation, security, and efficiency of your organization’s IT environment.
Our EIS encompasses a wide array of solutions tailored to meet the diverse needs of modern enterprises, with a core competency in design, build, and operate services supported by consulting, professional services, and managed services.

what is eis?

The design, implementation, and maintenance of the essential systems that keep an organization's technology running smoothly behind the scenes.

At Millennium Technology Services, our Enterprise Infrastructure Services (EIS) are designed to provide robust, scalable, and secure IT solutions that support the core operations of your business.

Data Center

DC Operations: Systems & Network Administration, Security & Monitoring, BCP/DR Support, Structured Cabling

DC Facility: Hot-Cold Airflow, Fire Alarm System (VESDA, FM200), High/Low Tension Rack Design, UPS Design

Network

Network Monitoring & Management, Wired/Wireless Solutions, Routing, Switching,
SD-WAN, Firewall, IoT

Security

Design & Advisory, Implementation, Governance, Frameworks & Policies, Managed Security Services, Identity & Access Management

Communication

Unified Communication, Intelligent Collaboration and Contact Center. VOIP, Messaging, Video, Chat,
Email and conference

Systems

Microsoft Windows Active Directory, Linux, Anti-Virus Protection and Data Backup, Patch Management

Storage

All-Flash Storage, Hybrid Flash Storage, Mass Data Storage, Provisioning, Virtualization, Replication, Mirroring, Data Lifecycle Management

End user computing

IT ServiceDesk, Desktop Management Services, Desktop Virtualization, Mobile Device Management, End-Point Security, Asset Management

MTS Specialization

UCS MX Suite—
Driving Multi-Experience (MX) for Businesses

Our Unified Communications Solutions (UCS) MX suite includes a range of tools designed to enhance customer acquisition, experience, and support through a multi-experience (MX) approach:

Comprehensive reporting tools that provide detailed insights into your communication and operational metrics.

An integrated desktop solution that consolidates your communication channels and workflows for improved efficiency.

A unified dashboard that offers real-time visibility and control over your communication systems and customer interactions.

Continuous monitoring tools to ensure the reliability and performance of your communication infrastructure.

A secure portal that provides access to essential communication tools and resources for your team.

A powerful tool to design and automate workflows, streamlining your business processes and enhancing productivity.

MTS Specialization

Contact Centre Services—
Enabling multi-cloud experience for businesses

Revolutionizes customer support with next-generation contact centers, enabling secure, compliant, and efficient work-from-anywhere solutions.

1 Technology

Benefits

Build new core telephony infra : Avaya with latest version / 99.95 % of
CXM uptime.
Hybrid Architecture with Cloud technologies, DevOPS,
AI / ML BOT, Voice BOT

2 Automation

Benefits

RPA allowing agents to focus on complex tasks
and leaving repetitive tasks to be automated.
Agent Assist based on the intent of the
interaction channel to proactively present
information to agent
Automated QM for text / voice channels

3 Unified Agent Desktop

Benefits

Single Pane of Glass for all interactions to be
funneled
360 – degree customer view across channels
Widget based approach
Seamless integration
Ease of use

4 Benefits (Operational & Business)

Benefits

Empowered new Customer Journey
More Productive agents
Less Churn & increased turnover

5 Work from Anywhere Securely

Benefits

Protect your customers’ privacy and personal
data
leveraging EDGE AI
Ensure agents are compliant with business
processes and procedure
Enable real-time collaboration
Increase productivity

Benefits

Build new core telephony infra : Avaya with latest version / 99.95 % of
CXM uptime.
Hybrid Architecture with Cloud technologies, DevOPS,
AI / ML BOT, Voice BOT

Benefits

RPA allowing agents to focus on complex tasks
and leaving repetitive tasks to be automated.
Agent Assist based on the intent of the
interaction channel to proactively present
information to agent
Automated QM for text / voice channels

Benefits

Single Pane of Glass for all interactions to be
funneled
360 – degree customer view across channels
Widget based approach
Seamless integration
Ease of use

Benefits

Empowered new Customer Journey
More Productive agents
Less Churn & increased turnover

Benefits

Protect your customers’ privacy and personal
data
leveraging EDGE AI
Ensure agents are compliant with business
processes and procedure
Enable real-time collaboration
Increase productivity

MTS Specialization

Data Management—
Store, secure, analyze.

Secure, Certified & Patented* overwriting methods, flexible deployments to meet your specific requirements maximize IT security compliance.

High speed, efficient erasure of complex SSD and NVMe drives

Diagnose and erase smartphones and tablets within mobile processing facilities, retail stores or call centers

Erasure of removable flash media devices stored within smartphones, tablets, network routers and cameras

Erase complicated server and storage environments

Erasure of files and folders on active PCs and servers

Secure erasure of LUNs in an active storage environment, connected to both physical and virtual machines

MTS Specialization

Cyber Security Services

Security Portfolio (End-to-End Security Lifecycle)
Consulting & Advisory, Design & Deployment, Operations & Monitoring, Assessment (VAPT) & Auditing, Governance & Policies

Selecting Security Technologies

Cloud Security, Data Centre Infrastructure Security, Facilities Security, Network Security, Application Security, Email Security, Endpoint Security, Business Continuity, Disaster Recovery and Project Management.

Rolling out Security Solution

Extensive experience in Security Products and configurations including Cisco Security & Networking Products, Palo Alto, Checkpoint, F5, Juniper, A10, and others.

Developing Security Architectures

• Governance, Policy, Frameworks, Standards, Risk, Technology, Technical, Integration, Life Cycle and Supply Chain • Zero Trust-Zero Touch, Defense in Depth, Chain of Trust, Secure Access, CA, PKI, IDM, AAA and Anti Malware/Virus.

Operational Assessment

Access, Configuration, Vulnerability and Penetration Management, Risk Assessment and Forensics.

Security and Technology Auditing

For Regulatory, Security Laws, ISO27000/ISO22301 and various ISO, IETF, IEEE, and 3GPP Standards and Best Practices.

Awards & recognition

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud.

MTS Skillset & Capability

At Millennium Technology Services (MTS), our team of over 500+ skilled professionals is equipped with diverse expertise across various domains. Our collective skillset enables us to deliver innovative solutions and comprehensive support to meet the evolving needs of our clients. Here’s an overview of our key skill areas and capabilities:

Services

Enterprise Resource Management (ERM)

Enhance operational efficiency, streamline processes, and support informed decision-making for sustainable business success

Services

Enterprise Process Services (EPS)

Solutions focus on improving workflow, reducing costs, and driving operational excellence to support your strategic objectives.

Services

Enterprise Development Services (EDS)

Ensures the delivery of scalable, innovative applications that drive business growth and enhance operational efficiency.

EIS

Transform Your IT Infrastructure with Millennium Technology Services

Empower your business with our Enterprise Infrastructure Services. Experience the benefits of a secure, efficient, and reliable IT environment tailored to support your organization’s growth and success.