Solutions – MTS Cloud

MTS Solutions

MTS Delivery Framework

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Automation Framework

– Self service integration enables user self help that will resolves over 90% end user issues

– Proactive monitoring and automated repairs ensures that system recovers quickly with minimal human intervention and reduced system downtime

Service Management

– Provides oversight to the service to ensure business continuity, service excellence and great customer experience.

Integrated Support

– Multi-tier support team to ensures the right expertise to bring value to the business

– Interlocks with OEM support from principals ensures product bugs or security issues are addressed rapidly

– Field operations provides in-person intervention

Global Delivery Services Roadmap

A structured approach of how a project is delivered in MTS, to ensure consistency across different projects within an organization.

Our Complete Work Pipeline

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Day 1 Project Implementation

The modern-day implementation calls for efficiencies through the use of shared, centralized, remote resources. When you are using your own expertise to deliver the outcome, MTS comes into helping you to extend your arms onsite. Through our trained project management and implementation resources, you put at ease that your day-1 services are well coordinated and consistent.

Choose the support
based on your needs

Our Project service portfolio provides a myriad of options to support based on your budget and needs. From our configure and distribute to a full fledge onsite team, we support you to meet your outcome and deadlines.

	Configure & Distribute	Onsite Basic	Onsite Export
Description	We help you check, stage and configure devices centrally. This can be done from an MTS location or a designated customer site that allows tighter integration into their environment. Once the devices are staged, they will be sent to the destination site for plug-and-play use.	You may have your own expertise and requires local assistance. MTS supports you by providing expertise who will perform onsite activities that the remote team requires such as inventorization, rack and stack, primary configuration and onsite testing.	When the need calls for a skilled expert onsite and your resources are preoccupied, MTS extends a part of you and provide full implementation support onsite.
Optional Addons	Project Management Having a need to even manage the entire project? MTS provides a project manager to ensure that your solution is deployed seamlessly, assisting you to manage your scope and milestones deadlines.

	No Project Management			With Project Management
	Conf & Dist	Basic Onsite	Export Onsite	Conf & Dist	Basic Onsite	Export Onsite
Onsite Implementation
Pre-implementation site survey
BOM inventorization
Hardware rack and stack
Basic OS / firmware setup and configuration
Full configuration
UAT testing
Cutover / migration standby
First day production standby
Configuration documentation
User training
Project Management
Attend customer meeting
Organize costumer meeting
Coordination and communication with onsite team
Scope, time and cost planning and management
Project management from initialization or planning phase

Day 2 Maintenance
First responder Field Service (On-Demand)

As modern-day support evolves with instant remote assitance for rapid resolution, there are needs where field services complements work that cannot be performed remotely. From in-person VIP deskside support to white-label engineering support, MTS provides a suite of standard and bespoke services that are congruent to your organization.

Choose the support
based on your needs

As your single point of contact, MTS First Responder Field Services provides the best-in-class, consistent and customer friendly delivery to you through our integrated platform that gives the visibility and coverage you need.

	Standard	Bespoke
MTS Brand	Standard MTS branded field services complements your internal organization by providing in-person support on the ground such as VIP support, deskside services, level-1 infrastructure smart hands, device replacement and basic recovery.	Our field services is integrated deeper into your organization needs by providing more complex support such as level-2 onsite recover, controlled access to your environment and designated team.
White Label	Supporting OEMs, MTS extends your capability and coverage. We fully represent you without appearing as MTS, carrying your label professionally when performing our standard services.	Representing your organization beyond just basic restoration and recovery, MTS provides warehousing services, spares management and back-to-hub repairs.

	Standard		Bespoke
	MTS Brand	White Label	MTS Brand	White Label
Onsite Tasks
Device replacement
Device reboot and power support
Connectivity and environment check
Software / Firmware reload
Basic configuration to restore remote access
Restoration from backup file
Basic device side restoration testing
Manual full configuration restoration
End to end restoration testing
Onsite inventory check
Representation and Access
Using your organization identity onsite
Using your organization email
Preregistered access to end-client facility
Sparing and Warehousing
Obtaining parts on premise
Obtaining parts from client warehouse
MTS provided spares, MTS warehouse
Client provided spares, MTS warehouse
Device pickup, return to factory
Assessment before return to factory
Before-use warehouse staging / testing
Service Management
Ticket SLA monthly reporting
Escalation management
Centralized service desk
Quarterly business review
Dedicated service manager

Why your company need
cloud solutions?

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