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MTS Solutions
Millennium Technology Services (MTS) delivers efficient and customer-centric contact center solutions designed to enhance customer experience and operational efficiency.
how MTS can help
Provides all the features and functionalities of a traditional contact center, without the need for physical hardware or software on-site.
Ensures the right expertise to bring value to the business.
Interlocks with OEM support from principals to ensure product bugs or security issues are addressed rapidly.
Field operations provide in-person intervention for critical issues.
problem
– Principal vendor is unable to provide field maintenance support in some locations
– Risk of downtime that can affect ISOS emergency operations
Our Services
– 7×24 coverage with 4 hours SLA for severity-1 cases
– Uniform global support model and services
– Voice infrastructure integration and breakfix support with hardware sparing
Results
– Achieving customer targeted SLA that is not available by other suppliers
– Unified services for the customer globally
problem
– Constant business need to scale up and down
– Niche skilled resources to meet go-to-market needs rapidly
– Management of resources in line with market practices
Our Services
– Co-deliver the services with ATOS to the end client
– Background checks, including drug test
– Ready to access talent acquisition
– Access to large database of MTS resources
– Compliance to all local regulatory requirements
Results
– Optimal cost through preferential rates with volume rebates
– Enable client to focus on core business while being able to execute and deliver services
problem
– Migrate data center support from UK to Philippines
– Niche skilled resources to meet go-to market needs rapidly
– Management of resources in line with market practices
Our Services
– Recruiting local talent in diversse technology (Oracle, Microsoft, IBM) and discipline (Database admin, Middleware, scheduling, observability)
– Background checks, including drug test
– Ready to access talent acquisition
– Access to large database of MTS resources
– Compliance to all local regulatory requirements
Results
– Optimal cost through pregerential rates with volume rebates
– Enable client to focus on core business while being able to execute and deliver services
Get Started Today!
Transform your customer interactions with Millennium Technology Services’ Contact Center as a Service (CCaaS). Our advanced solutions ensure your business delivers exceptional, efficient, and customer-centric support every time.
our commitment
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